NHTSA Complaint #11453265 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11453265
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	February 7, 2022
Date Filed	February 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I purchased my vehicle from Carvana in 2020. It was registered and I received my tag promptly. Last week I was turning and gaining speed and I lost all engine power. Battery light came on and steering locked up as well as brakes almost causing an accident. I noticed Kia and I paid to tow it to the location. They then notified me that because I had active recalls the vehicle was no longer under warranty and I would be responsible for the cost of the engine replacement. I have no car to get back and forth to work with and am about to lose my job. I bought a Kia FOR the warranty and have received ZERO notifications of recalls and was not told when Carvana sold me the car. I have no idea what to do but it was made clear that the recalls not behind fixed is what has destroyed my ENTIRE ENGINE. I need my car added to the recall list. I need a new engine on my NEW car before I lose everything

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