NHTSA Complaint #11453030 — 2012 FORD FUSION POWER TRAIN

Complaint Details

ODI Number	11453030
Vehicle	2012 FORD FUSION
Component	POWER TRAIN
Date of Incident	January 9, 2022
Date Filed	February 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

I currently am the owner of a 2012 Fusion Hybrid. My transmission is not shifting properly. I have had the PCM updated as an attempt to correct the issue. It will rev high, like a race car, and drives like a race car. It does not shift into higher driving gears as designed. My son, who is a student driver, isn't safe to drive it. I believe that this is an issue that Ford is aware of and the dealership is wanting $5000-$6000 to fix. There are no warning lights on, so the dealership gets almost $200.00 for a diagnostic. This is not fair to the consumer.

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