NHTSA Complaint #11452448 — 2012 HYUNDAI SONATA HYBRID

The contact's wife owns a 2012 Hyundai Sonata Hybrid. The contact stated while driving approximately 65 MPH, there was an abnormal banging sound coming from the engine compartment. The contact stated no warning light was illuminated. The vehicle lost motive power and decelerated to 30 MPH. The contact pulled over and had the vehicle towed to his residence. The Customer Service Department was contacted and the representative suggested that the vehicle be taken to an authorized dealer to be diagnosed. The contact was informed that the connecting rods failed and punctured the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The dealer had been informed of NHTSA Campaign Number: 20V746000 (Engine) however, the dealer stated that the vehicle was past warranty period. The failure mileage was approximately 150,000. Consumer stated when the incident happened a little above mileage warranty.