NHTSA Complaint #11452325 — 2017 HYUNDAI SONATA

On January 8, 2022, I called McGrath City Hyundai and Genesis of Oak Park to ask about any recent recalls on my vehicle due to my engine leaking out oil after putting in new oil. Prior to that, I had a mechanic look at it in case the oil change place made a mistake on their end and found they were not at fault. So after the Hyundai dealership told me there was 2 recalls that she can see from her end based on my VIN, 1 for the engine and the other for the trunk, we set up an appointment to try and repair the vehicle because at this point the vehicle was not drivable and we had to get it towed. We also had no prior knowledge that there was any recall due to the fact we bought the vehicle in May of 2020 from a dealership called Toyota of Lincoln Park. After bringing in paperwork to Hyundai in person for proof we have been maintaining the car and after waiting weeks for our car to be fixed, we are being told they cannot fix the engine due to the fact that the recall was from 2018 and the previous owners did nothing to resolve the issue. We were also told that the dealership that sold us the vehicle cannot look up recalls from other vehicles and only can do it with Toyota. The car had already almost failed on the expressway and could have caused an accident had we not pulled off to the exit. And we were fortunate enough to get it to our home. The engine wasn't locked up and we feel now it might be while in the hands of Hyundai. Hyundai has denied the claim to have it serviced due to it being a 2018 recall and all we want is the car running again. We cannot afford to get another car and it is our only means of transportation.