NHTSA Complaint #11452148 — 2021 MERCEDES-BENZ SPRINTER 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11452148
Vehicle	2021 MERCEDES-BENZ SPRINTER 2500
Component	SERVICE BRAKES
Date of Incident	July 27, 2021
Date Filed	February 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four separate occasions. Dealer recalibrated and reset and called tech support at manufacturer and manufacturer said that is the way it is supposed to operate. The problems persist on every trip we take. Warning indicators began within 50 miles of my picking up the vehicle brand new from the dealer. System disables then resets itself at random times during driving. Dealership states they have no codes indicating fault in system.

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