NHTSA Complaint #11428296 — 2021 MERCEDES-BENZ SPRINTER 2500

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11428296
Vehicle	2021 MERCEDES-BENZ SPRINTER 2500
Component	SERVICE BRAKES
Date of Incident	August 6, 2021
Date Filed	August 9, 2021
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.

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