NHTSA Complaint #11452138 — 2015 JEEP RENEGADE

The contact owns a 2015 Jeep Renegade. The contact stated while driving 65 MPH after having a power train software update performed, the vehicle lost motive power and decelerated without warning. The contact pulled over to the side of the roadway. The contact restarted the vehicle several times while attempting to shift the vehicle into gear before the vehicle started operating as needed. The contact stated that the "Check Engine and Check Transmission" warning lights were illuminated. The vehicle was then driven to the residence. The dealer sent out a representative to pick up the vehicle to be diagnosed. The vehicle was diagnosed and the contact was informed that the transmission needed to be replaced. The contact informed the dealer that the vehicle failure was like NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. The dealer confirmed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,699.