NHTSA Complaint #11452028 — 2017 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11452028
Vehicle	2017 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	February 3, 2022
Date Filed	February 15, 2022
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, the front driver’s side the keypad on the door detached from the vehicle and was hanging on by a wire. The contact stated that the liftgate ajar warning light was illuminated however, she was unable to open the liftgate. The contact took the vehicle to the local dealer and the dealer was made aware of the failure. The contact also requested that the vehicle be serviced and the recalls associated with the VIN be repaired. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.

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