NHTSA Complaint #11451963 — 2007 FORD ESCAPE

This Escape is an AWD Hybrid. When driving in slippery snow, sand, ice, etc., the front wheels spin, but there is no power transmitted to the rear wheels, causing serious control and traction problems. An "all-wheel-drive-locked" signal appears on the info display, followed instantly by "AWD disabled". After a while (a couple minutes), the system then comes back and says "Automatic AWD restored". Which is simply not true—AWD never engages, but a driver going into a snowstorm or other difficult situation has no way of knowing this until it's too late. Problem was diagnosed by a good mechanic as a faulty transfer case—a very common problem in 2002—2011 AWD Ford Escapes. There is a serious design problem—the transfer case is too close to the exhaust, which cooks the internal lubricant, causes it to leak out completely, and kills the bearings inside the case. There are many cases on forums of this problem causing locked wheels at speed, sudden lack of drive on highways, etc. Not to mention the problem (as in my case) of drivers entering dangerous driving situations where they are counting on AWD for safe driving, but having just front wheel drive, with absolutely no warning from the car. I have no idea why this has not resulted in a. recall so far, but it is an serious, obvious (and worsening) safety issue. Parts and labor cost will be over $1000. Dissection of fragged transfer cases destroyed by this problem is easily available online: https://www.youtube.com/watch?v=7yLkr609bfI