NHTSA Complaint #11505703 — 2007 FORD ESCAPE

The torque converter was failing in my 07 escape. When I switched gears from park to drive or reverse the car would shake and sometimes stall out. Or if I had to stop at a stop sign or traffic signal while in drive the same issues would happen. The old torque converter is not available for inspection unfortunately because I gave it back to autozone to get the core charge money back. But when we installed the new torque converter it completely solved the issues and the transmission is running great again. It put myself and my passengers at risk since my car would completely turn off at traffic lights sometimes. This problem has been reproduced by others and I actually found out the torque converter was the issue by finding a technical service bulletin (TSB 07-5-6) so I know other shops have discovered this issue. There were no warning lights or anything and no parts were inspected by others. I completed the whole replacement.