NHTSA Complaint #11451596 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact stated while driving 15 MPH, the vehicle stalled inadvertently. The check engine warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle to continue driving; however, there was an abnormal knocking sound coming from the engine. The contact became aware of NHTSA Campaign Number: 20V750000 (Engine) and contacted the local dealer; however, the local dealer informed the contact that they could not repair the vehicle under the recall because the service records for an oil change that she provided did not indicate that oil changes had been completed as needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.