NHTSA Complaint #11451302 — 2018 KIA OPTIMA

I purchased my Kia optima brand new I believe it had 7 miles on it when I purchased it, shortly after it was purchased it started having a problem with the transmission, I would go to takeoff and it was lunch and jerk pretty hard to where it was very noticeable. I took it into the shop they thought that it was something a computer program could reset they performed that I did not fix it, I don’t drive my Kia very much I barely have 25,000 miles on it right now I am a real live in care provider so I don’t drive very much my job is at home. I have taken the car into several dealerships repeatedly to have it fixed, IA really was at a loss and did not know what to do because I had taken it to two different dealerships and the problem was never resolved. I contacted an attorney they got nowhere because apparently I needed to take my car in one more time within a timeframe for them to be able to do anything about it? And any right, still to this day the car does the same thing it’s been in the shop four or five times for this problem. One time I took it to Kia and Elk Grove they kept it looked at it said they couldn’t find the problem. Every time I’m renting a car paying for the insurance going through the inconvenience of renting a car paying extra insurance etc. just to have nothing done with my car. When I went to pick up my car from the Elk Grove dealership I threw a fit because I was tired of it and I said look somethings wrong with the car I’m not a mechanic I can’t tell you what it is but I need this car fixed, the service manager came out and said I’ll take a a ride with you and we’ll see if maybe I can see what the problem is we didn’t even get out of the parking lot and it jerked so hard at the service manager noted it in the file had me drop it back off and leave it it’s still wasn’t fixed. I took it in again after that the new service manager took it on an hour drive on the freeway hooked up to a computer with Kia and of course it didn’t do anything while h