NHTSA Complaint #11617527 — 2018 KIA OPTIMA

The contact owns a 2018 Kia Optima. The contact stated while driving approximately 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that there was an abnormal growling sound coming from under the floorboard, and the engine was making an abnormal knocking sound. The contact stated that the RPM gauge was revving high while depressing the accelerator pedal; however, the vehicle failed to respond. The contact pulled over and turned off and restarted the vehicle; however, the vehicle was not running normally. The contact stated that the failure was a recurring failure. Additionally, the contact stated that vehicle was consuming approximately one quart of engine oil per week and the transmission was hesitating and was making the vehicle jerk while shifting gear. The contact had taken the vehicle to an independent dealer, but the vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 76,270.