NHTSA Complaint #11451072 — 2016 CHRYSLER TOWN AND COUNTRY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11451072
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	UNKNOWN OR OTHER
Date of Incident	January 23, 2022
Date Filed	February 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

My rear sliding doors are stuck in locked position. I cannot unlock the doors manually or via the lock/unlock buttons. Thus, the doors will not open at all. The only way to exit from the back seats is to go through the front doors, the rear hatch, or an open window. I feel this is a safety hazard. I see online that Chrysler has been aware of this issue since at least 2016 and the NHTSA opened an investigation regarding this last July, but I can't find any status online regarding this investigation.

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