NHTSA Complaint #11451033 — 2012 SUBARU OUTBACK

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11451033
Vehicle 2012 SUBARU OUTBACK
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Our low mileage car which we bought new and is under 10 years old experienced a complete brake failure in our driveway. The brake warning light did then come on. The brake pedal went to the floor when pressed. This event immediately followed a trip with a considerable passenger and luggage load on steep hills where complete brake loss would have been catastrophic and endangered us and the public. The dealer is familiar with the problem (rust-through of brake lines in a specific, well-known location). I am astonished to now learn that earlier years of Outback and other models are the subject of NHSTA 14V-311 and a Subaru product safety campaign WQK-47R to inspect and replace or protect the brake lines that just failed in our car, specifically in the vicinity of the 2-2way connector, however our car is not covered by this campaign. I've attached a picture of the corroded lines on our car which is essentially identical to the picture of the 2-2way connector on https://static.nhtsa.gov/odi/rcl/2014/RCMN-14V311-4153.pdf . This failure is compounded by the lack of a conventional emergency/parking brake, as the steps to engage the vehicle's electronic parking brake while the vehicle is in motion and picking up speed are not obvious.

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