NHTSA Complaint #11450976 — 2007 TOYOTA TACOMA

I was totally aware of the recall for these year models of Tacoma and I brought the truck in several times to have the frame inspected and asked for it to be replaced. The folks at Dorschel Automotive group turned me away saying it did not meet the "rust perforation standard." Lo and behold, when Dorschel was bought by Bob Johnson Auto Group, the first time I took it in they recognized that the frame was entirely rotted and would not pass inspection. At this point, I called Toyota Customer Service and they said they would not honor the recall as it is outside the window of time. Yet this is not a matter of me not taking proper action. I did. I did my due diligence and I am being harmed by the negligence of the service managers at Dorschel. I made Toyota aware that the frame inspection was not done properly. I could see visible rust and I made mention of that. Now I am in a really tough spot. The truck only has around 130K miles on it and planty of useful life but for this faulty frame. Consumer stated attempted to access the benefits under the warranty recall.