NHTSA Complaint #11450670 — 2019 FORD EDGE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11450670
Vehicle	2019 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	February 6, 2022
Date Filed	February 6, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Our 2019 Ford Edge started to have repeating issue with the Sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the Sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem.

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