NHTSA Complaint #11450112 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated while driving 35 MPH, she heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The contact stated a bystander was able to assist her and informed her there was no oil in the engine. The contact stated she had the oil change in October. The bystander left to purchase oil and added oil to the engine. The contact restarted the vehicle but continued to hear the abnormal sound. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact was informed by a coworker that her VIN was associated with NHTSA Campaign Number: 20V121000 (Fuel System, Gasoline). The manufacturer had been informed of the failure but was informed they would not be responsible for the repairs for the recall due to not having the recall completed previous to the failure. The failure mileage was approximately 147,000.