NHTSA Complaint #11449589 — 2020 HYUNDAI ELANTRA

The contact owns a 2020 Hyundai Elantra. The contact stated while driving approximately 20 – 25 MPH uphill and going around a corner, the contact heard a snap and the traction control immediately activated. The contact then lost control of the vehicle. There was no warning light illuminated. The contact was unsure if the she had encountered a patch of ice on the roadway. The contact stated that she turned the steering wheel to the left to avoid hitting a sign pole with the driver’s side of the vehicle; however, the passenger’s side front bumper and wheel well area crashed into a telephone pole. She then heard a snap in her left arm right before she lost consciousness. The contact stated that the air bags had not deploy and she was thankful that they had not deployed. The contact stated that she was not immediately aware that she had fractured the bone in her left arm. The contact regained consciousness and drove the vehicle to her residence. The contact received no medical assistance at the crash scene but sought medical attention from the hospital the following day. A police report was not filed. The vehicle was then taken to an auto body shop to be inspected. The contact was informed that the lower control arm ball joint was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.