NHTSA Complaint #11449034 — 2013 VOLKSWAGEN JETTA

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the contact noticed that the check engine and battery warning lights were illuminated. The contact went to an auto parts store and replaced the battery however, the warning light illuminated again. Occasionally, the vehicle would fail to start immediately. The contact also stated that occasionally while driving, the vehicle shuddered and stalled. The contact was able to restart the vehicle and the vehicle operated as designed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing belt failed due to damage to the water pump. The contact was informed that the water pump and timing belt needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14E007000 (Engine and Engine Cooling). The vehicle was not repaired due to the cost of the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.