NHTSA Complaint #11448717 — 2016 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11448717
Vehicle 2016 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I was sold a 2016 Kia Sorento, VIN# [XXX], by salesman [XXX] and [XXX] from " Ride 4U Level up auto sales located at 5599 34th street north, Saint Petersburg FL 33714. Upon Purchase, I took the car to get an oil change and have been consistent with top offs every other week at the local Jiffy Lube. On December 15, 2021, I Was on the interstate with my kids in the vehicle. Out of nowhere, no ignition warnings or alerts, Stopped. I noticed I was pushing the gas but the car wasn't accelerating. Scared beyond measure with my kids in the car ranging from ages 16 to 11 months old, I panicked but got us over to the median lane. Once the car came to a complete stop, I called a tow company. Once they arrived, they checked the car for any codes, which showed nothing. I called [XXX], and he apologized and told me to have it towed back to them and it would be looked at the next day. Kia manufacturers have serviced and said the engine blew due to the dealership not getting a recall serviced before selling me the car. I only had this vehicle up and running for three months due to Ride 4u/ Level up failure to get Manufacturer recall did before putting me in my innocent kids in a faulty vehicle that could have been demolished by a semi truck on the interstate on December 15 when it gave out on a busy highway during high traffic hours. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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