NHTSA Complaint #11448570 — 2018 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11448570
Vehicle	2018 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	December 26, 2021
Date Filed	January 24, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.

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