NHTSA Complaint #11448287 — 2016 SUBARU OUTBACK

I Had to jump start battery on several occasions, leaving myself and my family stranded. I took the car to my dealer on 12/3/2018. Dealer (Glanzmann Subaru) could not identify problem, performed two software updates. I received no information or explanation of the nature of the problem. A month later the problem repeated. I took the car to dealer on 1/16/2019 (mileage 25,941).They tried to tell me that the battery was leaking, but it was not. They replaced the battery and I had to pay the cost for a new battery, $123.97. On 1/27/2021 (mileage 39,172) the new battery failed in a similar manner. The dealership insisted that there were no problems with the charging system. They replaced the battery ( no cost) and performed an ECM update. They were insistent that there were no systemic issues with the electrical system. After the fact, I discovered that this is a universal problem with a number of Subaru vehicles. During a recent visit to my Subaru dealership I inquired as to whether a solution has been determined and will my car be fixed before the new battery also fails. They were very vague and non-informing. I am hesitant to venture far from home with this vehicle since I cannot trust the car or Subaru's support. I can provide dealer service records in support of this issue.