NHTSA Complaint #11448037 — 2020 CHRYSLER PACIFICA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11448037
Vehicle	2020 CHRYSLER PACIFICA
Component	SERVICE BRAKES
Date of Incident	December 28, 2021
Date Filed	January 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The van has experienced loss of braking twice during our 17,000 miles of ownership. During a braking sequence, the brakes essentially gave out and almost felt like the van lunged forward. Driver instinct was to push the pedal to the floor and after a second or so, the van braking recovered. I believe it to be an issue with the transition between regenerative braking and traditional braking. I have read forum posts with similar experienced, but have not received support of confirmation from Chrysler. I have driven many vehicles over my 22 years and have never experienced a loss of braking this significant.

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