NHTSA Complaint #11447907 — 2008 BMW X5

The contact owns a 2008 BMW X5. The contact stated that the vehicle was taken to the dealer for the driver’s air bag replacement and the fuel pump replacement recall; however, after the recall repairs, the vehicle stalled inadvertently while driving. The vehicle was taken to the dealer who replaced the fuel pump twice. The contact stated that the failure recurred while at the stop light in the middle lane of a road. The contact was able to move the vehicle to the side of the road with the assistance of the police patrol. The vehicle was towed to the contact's residence. The contact stated that he was able to restart the vehicle the next day; however, the failure recurred while driving. The vehicle was towed to the dealer who installed a fuel pump relay switch; however, the failure persisted. The vehicle was towed to an independent mechanic who took the vehicle apart and diagnosed that the fuel pump needed to be replaced. The contact advised the dealer to forward the fuel pump for replacement; however, the dealer denied and advised the contact that he had to pay for the part if the repair was not completed at the dealer. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 85,000.