NHTSA Complaint #11447888 — 2017 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11447888
Vehicle	2017 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 17, 2022
Date Filed	January 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The scroll wheel on the steering wheel failed which prevents the vehicle display from showing critical information. This scroll wheels are also used to reboot the computer when the system fails so it is a safety concern that needs to be addressed. Many Tesla owners have had a similar failure of the scroll wheels and a disassembly of the component clearly shows a defect in the manufacture of the part in that it has a thin extension that breaks due to normal use and as a result, failure of the scroll wheel is highly probable.

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