NHTSA Complaint #11447870 — 2016 BMW X5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11447870
Vehicle 2016 BMW X5
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

BMW notified me that the connected drive services would not function on my 2016 BMW X5 after Feb 2022. BMW’s failure to assure the functionality of its safety options beyond 5 years of use is inexcusable and unbelievable as is the claim that there is no technical fix. I am almost 80 years old and the features that I will lose are even more important to me now than they were when I purchased the car .BMW chose to put obsolete 3 g technology in the 2016 X5, on the cheap, instead of the 4g technology that had been available since 2010. BMW must have known that 3g had a limited life span since BMW should had a similar problem with older models BMW cars with 2 g that they upgraded for customers

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