NHTSA Complaint #11447403 — 2013 RAM 1500

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Power steering light error was intermittently coming on when starting the truck making steering inoperable starting shortly after last oil change that was performed West Palm Ram Dealership on 11/23/21(mileage at oil change was 67157). The power steering light error at times went away if I started the trunk again right away. Other times, I had to wait hours in-between the error occurring to attempt to drive the truck again where power steering would work. There was on consistency to this pattern. You may insect the truck at anytime. 2. How was your safety or the safety of others put at risk? My safety was at risk in that the truck steering was inoperable on startup anywhere at any time. There was the possibility that the power steering would go out while driving with the inability to steer the truck. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Truck was taken to Napleton Ram Dealership on 1/3/22(mileage 67607) where I stated that the power steering failure matches recall "Equipment Safety RecallVB9/NHTSA 19E-077/Electric Power Steering Gear". Dealership stated my truck was not under any recall for the eventual repair that was performed. Dealership performed repair on 1/10/22 and below is right off the invoice: Power Steering Rack SR08 Power Steering Rack 1180 CPC4 $505.99 1 68453598AA Gear-rack and Pinion $2286.00 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Napleton Ram Dealership 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Power steering light error message that first started on 11/23/21 Note: Asked dealership for parts back, but core return was involved. They took pics of parts with serial numbers instead that I will submit these.