NHTSA Complaint #11447360 — 2014 HONDA CR-V

The contact owns a 2014 Honda CR-V. The contact stated while parked and attempting to open the rear lift gate, the lift gate failed to open. The contact stated while depressing the button on the rear hatch handle in cold weather, the lift gate failed to open. The contact stated that the vehicle was taken to the dealer who was unable to diagnose the failure as they were attempting to diagnose the failure in a warm shop. The contact stated that the rear lift gate electrical mechanism in the handle was replaced; however, the failure recurred in cold weather. The vehicle was then taken to an independent mechanic who replaced the lift gate electrical mechanism a second time. The contact stated that the failure persisted in cold weather. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.