NHTSA Complaint #11447333 — 2008 FORD ESCAPE

I have a 2008 Ford Escape. I was driving with my 7 year old and 4 year old and my power steering out, out of nowhere and went into manual steering. Without me being aware of that I went to turn and my car would not turn, I almost wrecked (because I could not turn the wheel) into the person at the stop light while my kids were in the car. Thankfully I hit my breaks and did not but it was a very scary moment for myself and my kids. I had my car towed to my mechanic who then told me the torque sensor went out. He looked online and it said there was a recall on the exact problem I am having for the exact model I have. I called Ford and one person told me that the software was cleared. I talked to another guy from a different ford who then told me that my car doesn’t and has never had a recall done and it doesn’t qualify. So I am frustrated trying to get this recall done that I’m getting misinformation on from multiple different people at ford. I can not drive my car because the steering is a safety hazard one and two I am not strong enough to turn the wheel if I wanted to. I need to get my children to and from school and myself to and from work and can’t because of this problem. I don’t understand how one person can tell me I had a recall done and the other tell me I did not and can’t. I’m having a hard time believing that I don’t have a recall on this problem when I have the exact problem and my car is a 2008 escape and the recall they have is for a ford escape models 2008-2011 for the torque sensor and software. I am a single mother who doesn’t have the extra money to have this problem fixed especially when there is a recall on my exact problem but no one at ford is being kind enough to help and they are all giving me different information. At this point I don’t know what to do because they are leaving me confused and with no options. I just want this safety hazard fixed as soon as possible.