NHTSA Complaint #11447251 — 2015 KIA SOUL

FROM: [XXX]January 12, 2022 [XXX] Administrator, National Highway Traffic Safety Administration www.safecar.gov Re: 2015 KIA SOUL Recall Consumer Complaint Recall Did Nothing to Remedy Oil Burning Problem Recall Letter Dated 1/25/21 Recall Number - 20V750 VIN - [XXX] Dealership Handling Recall on 1/3/22: Smail Kia 5094 US-30 Greensburg, PA 15601 724-471-5045 BACKGROUND: Car problems can be very devastating to senior citizens like us so it's a harsher impact on us when a dealership serves simply as a protective agent of the corporation it serves. As such, at KIA of Greensburg, PA we recently experienced, firsthand, the dealership protecting the corporation ahead of responsible consumers like us who have spent much money over the years diligently maintaining our 2015 KIA SOUL automobile to preserve it as long as possible. Despite timely oil changes throughout its life, the vehicle is now consuming oil. PROBLEM: [XXX] noticed a knocking sound in the engine of our 2015 KIA SOUL about 150 miles before our next scheduled oil change of December, 2021 at 111,000 miles. We have diligently changed our oil every 3,000 miles since the day we bought our 2015 KIA Soul brand new at Fette Ford of Clifton, NJ in December, 2014. Also, we have been diligently using quality synthetic oil for the past two years changing the oil whenever due. Our mechanic checked the knocking noise that [XXX] recently noticed in the engine before our scheduled oil change in December, 2021 and he discovered, for the very first time that he ever serviced our vehicle in over two years, that the engine was down two quarts of oil! He then did a very thorough inspection for oil leaks. None were detected. This oil consumption problem went unnoticed because it never manifested itself previously until December 2021. At the end of the last week in December of 2021, I contacted th INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).