NHTSA Complaint #11447150 — 2010 FORD E-250

The rubber body mounts that are used between the body and chassis have deteriorated and crumbled to the point that there is nothing left but the bolt where a mount or bushing once was and this has happened within 100,000 or less on this vehicle when first noticed due to very harsh ride, body roll, popping and screeching noise from underneath van due to the rubber missing in places. This has been a constant problem with our f-250 Ford trucks as well and we do not drive the van or trucks off road and do not tow either and never drive in salt on roads in the winter so this is not due to road salt or muddy wet conditions of off roading as we are in the house cleaning business and never drive on anything other than paved or solid driveways on all jobs and do not work if bad weather is present. The bad mounts cause severe body roll, radiator damage due to bottom of radiator making contact with frame because rubber eventually fell apart and caused body to contact chassis cracking the radiator on bottom and the flexing due to instability cracked the side casing on radiator as well. This has been a safety issue for years and the new Ford trucks are still having this issue as we are dealing with this again on the new truck with less than 60,000 miles and this is the truck that we use to estimate jobs so it's basically a town truck and shouldn't be having failing body mounts. I believe during an accident the body could separate from chassis if this isn't corrected and it greatly affects the handling and ride of the vehicle when body contacts the chassis and also damages other components such as radiator. Reapirs about 2000.00 for new mounts replacement.