NHTSA Complaint #11447023 — 2012 KIA SOUL UNKNOWN OR OTHER

Complaint Details

ODI Number	11447023
Vehicle	2012 KIA SOUL
Component	UNKNOWN OR OTHER
Date of Incident	January 11, 2022
Date Filed	January 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

KIA did a "PRODUCT IMPROVEMENT CAMPAIGN" as a work around for a recall on the Kia Soul. they were in the middle of this when our engine did the problem that they are "Improving," Dealership won't do the improvement saying we have no open recalls, but we keep getting the letter telling us to do the product improvement campaign. Engine is failing due to this issue, but dealership just wants us to replace engine. KIA won't replace since we didn't do the PRODUCT IMPROVEMENT CAMPAIGN that the dealership said we aren't eligible for. PLEASE HELP. I have all letters from KIA.

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