NHTSA Complaint #11447001 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering would intermittently fail without warning. The contact stated that the power steering functionality would return upon restart of the engine. The contact had spoken to a dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact also spoke to an independent mechanic who was familiar with the failure and informed him that a sensor would need to be replaced. The manufacturer was notified of the failure and promised the contact a call back from a manager however, the contact had not yet heard from a manager. The vehicle had yet to be repaired. The failure mileage was approximately 160,000.