NHTSA Complaint #11446771 — 2018 TESLA MODEL 3

Tesla's newest V11 update for Model 3 removes frequently used features from direct access of the driver. Now many options that were one-tap require navigating into a menu system to control, forcing the driver to take their eyes off the road creating a dangerous situation. This update allows for limited customization to bring quick access to games to the screen, hiding defrost, heated seats, etc. Tesla does not allow users the long term choice to avoid major user interface design upheavals, defeating learned muscle memory in favor of 'newness'. This is not the first update that has made the car more difficult to operate in motion. If a user avoids an update, eventually Tesla forces the update or can refuse to troubleshoot an issue with the car. Unexpectedly Tesla says some connected features may also stop working. Tesla should offer security and connectivity bug fixes but a user defined choice on whether the car's control surface continues to radically change over the life of the vehicle. Given the absence of physical buttons, the continued obfuscation of basic functions over time makes the car less safe to operate. Image uploads show permanent features on screen bottom in V10 vs new game customizations in V11