NHTSA Complaint #11446710 — 2021 NISSAN ROGUE SPORT

I have a 2021 Nissan Rogue in the collision shop (highly reputable corporation) for rear door scratch repair. When customer dropped off stated that her front door would not open from inside or outside. It only had 702 miles on it and still with the drive out tag. Once the door was able to get open after having to remove trim panels and such, noticed that the front drivers door release cable was too long and kept popping out of the handle base on door. Pulled the entire lock assembly and base out and works just fine, because there’s no pressure on the cable. Once installed back into vehicle, after 3 or 5 handle pulls, the handle would not unlock anymore once again. Noticed again that the release cable popped out once again out of the base. After repeating the whole process 3 times with the same result, I am now writing this concern. It would be devastating if a actual accident did occur and the cable popped off again and customer couldn’t escape out of her vehicle