NHTSA Complaint #11446683 — 2021 SUBARU OUTBACK

The passenger air bag alert on the dashboard indicates the air bag is off when my wife who is elderly and weighs approximately 95 pounds is seated in the front passenger seat .Sometimes it changes to " air bag on" during our journey but other times it remains off .I am concerned the air bag won't deploy in the event of a crash potentially causing serious injury .I have e mailed sales representative who sold us the car at Maple Hill Auto Group Kalamazoo ,MI in March 2021 who responded that seat sensor was designed to alert "off " at 65 pounds or less .Two subsequent e mails to Subaru Customer Service about this issue have not been acknowledged or generated any response which concerns me . At this point car has not been tested by technician as my wife is frail and not in position to go to dealer for demo . Not sure what next steps to take since Subaru Customer Service is not responding to my concerns .