NHTSA Complaint #11446414 — 2020 JEEP GLADIATOR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11446414
Vehicle 2020 JEEP GLADIATOR
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

First, my secondary battery died 1.5 yrs into ownership and completely disabled my vehicle at a stop light, which left me nearly getting slammed into multiple times from the rear at an extremely busy intersection. There was no warning that the battery was failing — no “idiot light” — and a fire truck had to assist in getting me to safety. I was stranded for 3.5 hrs awaiting a tow to the dealership, who kept it for a week before it was replaced. Secondly, I have had no less than 5 terrifying “death wobble” incidents to date with the truck when traveling on the freeway at high speeds of 65 - 75 mph. My truck is stock from the factory with no modifications to suspension, tires, or anything, so this should NOT be happening. I stopped by a local dealership and was told that I would need the Fox steering dampener to fix this but no one seems to be able to asses my truck to rectify and replace it without forcing me to leave it for days or even a week or more, which I cannot do since I’m in outside sales and this is my work truck. As per your website, I have discovered an existing recall on this same issue for the 2018 - 2019 Jeep Wrangler. Apparently, Jeep has carried forward this issue to their new Gladiators. This is an VERY DANGEROUS defect. This appears to have generated 91 reports as per this article: https://pickuptrucktalk.com/2020/08/jeep-addresses-gladiator-wrangler-steering-issue/ It is also addressed in this article: https://www.motorbiscuit.com/the-2020-jeep-gladiator-has-a-major-steering-problem/ Lastly, I am on my second “head” or “stereo deck” and am still having multiple issues with the interface, which causes a random variety of heat/AC, lighting, stereo, phone, maps and auto start comfort settings (no heated steering or seat) and more. Local Jeep dealerships pretend to not know of any issues with a claim that there are no active recalls. I find this response appalling. I appeal to you for assistance for my safety. Thank you.

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