NHTSA Complaint #11446338 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 65 MPH, there was a loud snap sound and smoke came from the air vents. The contact rolled down the windows and pulled over while smoke was billowing from the vehicle. The vehicle was towed to an independent mechanic and diagnosed with engine and transfer case housing failure, where the transfer case housing was fractured in half. The vehicle was repaired with an engine and transfer case housing replacement. The dealer and Napleton Ford in Libertyville (1010 S Milwaukee Ave, Libertyville, IL 60048) were made aware of the failure but informed the contact that the vehicle was out of warranty and the parts for the repair were not available. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 88,000.