NHTSA Complaint #11445968 — 2015 KIA OPTIMA

The contact owns a 2015 Kia Optima. The contact stated while driving at an unknown speed, the vehicle's speed decreased as the RPM's increased with the engine and battery warning lights illuminated. The vehicle lost all power and was pushed to the side of the road as it failed to restart. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic who diagnosed the failure as a starter which was replaced. The vehicle failed to start, and the failure was then diagnosed as a seized engine. The engine needed to be replaced. The vehicle was towed to a dealer who confirmed the engine failure. The contact stated that the dealer informed him that the manufacturer did not approve the repairs for NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) as the previous recalls were not completed. The contact stated that he found out about the recall from an Auto Zone employee. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.