NHTSA Complaint #11445937 — 2021 TOYOTA RAV4 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11445937
Vehicle	2021 TOYOTA RAV4
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 14, 2021
Date Filed	January 3, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Toyota of Portland sold me a used 2021 RAV4 hybrid XSE with a defective gas tank. The gas tank does not carry the 14.5 gallons as advertised, the gas gauge cluster is inaccurate, and the mileage remaining on the dash cluster is inaccurate. These defects were not disclosed to me prior to the sale. Immediately after seeing the problem, I brought the vehicle in for service at Vancouver (WA) Toyota. They botched the repair job and the vehicle is emitting gas vapors non stop. Over the weekend, my house was inundated with gas vapors and my household and I experienced dizziness, irritability, poor eyesight, and nausea.

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