NHTSA Complaint #11445775 — 2013 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11445775
Vehicle	2013 FORD C-MAX
Component	STEERING
Date of Incident	December 20, 2021
Date Filed	January 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The message to service the power steering suddenly appeared and the steering wheel could not be rotated, when we were at our drive way. I felt to be very lucky for not being on the road when the loss of power steering occurred. After I turned off the engine and restarted the car one minute later, the power steering problem disappeared and I was able to drive the car again. About one week later, I sent the car to a Ford dealer for inspection. The test result showed the error code U300-49:08 and the internal electronic failure type. The dealer recommended replacing the steering gear at a cost of over $3000. We have just completed a 7-year service contract with the same dealer. Thus, the car should have been well maintained.

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