NHTSA Complaint #11445654 — 2020 FORD F-350

The contact owns a 2020 Ford F-350. The contact stated that while attempting to reverse the vehicle, the engine revved but the vehicle would not move. The power train malfunction warning light illuminated. The vehicle was taken to the dealer and diagnosed with number one planetary and ring gear assembly failure. The number one planetary and ring gear assembly needed to be replaced. The vehicle was not repaired. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21B03 (Number One Planetary and Ring Gear Assembly) however, the dealer informed the contact that the VIN was not included in the program. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 163,000.