NHTSA Complaint #11445602 — 2013 HYUNDAI SONATA

The contact owns a 2013 Hyundai Sonata. The contact stated that upon placing the vehicle into the (R) reverse position; the vehicle independently accelerated backward into her neighbor's driveway and hit two parked vehicles. The vehicle came to a stop when it crashed into the second vehicle and that second parked vehicle was deemed destroyed. The air bags did not deploy upon impact. No injuries were reported and a police report was filed. The contact was able to drive the vehicle back across the street and parked the vehicle on the road. The dealer was notified of the failure and informed her that since her vehicle was involved in an assurance claim, they could not render any assistance. The manufacturer was also notified of the failure and informed her that an investigation could not be performed unless she signed a waiver. The vehicle had yet to be repaired and remained in the possession of the contact. The failure mileage was 76,876.