NHTSA Complaint #11445419 — 2015 KIA OPTIMA

I am writing because my vehicle was a waiting list for months since September 2020 in Mobile, AL at Dean McCrary Kia. I called daily to check the status of my vehicle. I took extended lunch breaks to check on my status of the waiting list. The customer service representatives told me my name remained in the same place for weeks on the waiting list, each time I inquired, due to them having only one technician. The staff was extremely rude. Kia of Mobile would not allow me to leave/park my car on their lot of the Mobile, Alabama location. They stated that I should keep my car at home and when they were ready to repair my vehicle, they would call me. Months went by. No call. In the year 2021, I had my car towed to Kia of Daphne in Daphne, AL. Trevor was the service manager. He was very pleasant and helpful in explaining everything. My car sat on their lot for about a month and a half until it was repaired. I had to pay nearly $6,000 for repair out of pocket. I postponed paying other bills because I thought that I would have my reimbursement check by now. This experience has truly left a mark and nasty taste in my mouth regarding Kia. I need assistance with getting my reimbursement back. I would like to point out that it was not my fault that my car sat on a waiting list for months. It would be still sitting if I have not taken to right precautions. Kia changed their policy several times to avoid refunding customers. Customer service representation keeps telling me of a deadline. This entire situation is causing me to suffer headaches and high blood pressure. I paid a large amount of money. I need my money back to pay other bills. I have been a loyal customer of Kia for a while. This situation is making me feel dishonored as a customer. I have no drama in my life only but this with Kia. Last year, I spoke with the Regional Manager, Billie, thinking that things would move faster. I had been leaving messages for him since November 2020. At first when I reached out to