NHTSA Complaint #11445229 — 2016 TESLA MODEL S

Sir/Madam, I own a Tesla Model S 2016 year car. I bought it in Nov 2018 from Tesla dealership. The car had free super charging and all warranty. In a parking lot entrance, someone rear ended my car and affected car back bumper and slight dent on quarter panel. The other car may not have traveled more than 5 miles as he was turning inside parking lot. The insurance company totaled my car saying Tesla won't provide parts quickly to repair. Since they can't wait, they totaled the car. Insurance company gave the car to us after deducting salvage value. Tesla didn't do body work in our area. So I took it to another shop and repaired the bumper and quarter panel. Due to pandemic we couldn't get rebuilt title quickly. Since my car was fully insured, insurance company said we can drive the car. While we were waiting for rebuilt title, I continue to use super charging and other work from Tesla. Once the salvage title entered into the DMV system, Tesla had access to it and since then, they removed all warranty and super charging. I am a realtor and use this car very much for my business. I explained to Tesla officers the need to have super charging, but they are saying once the car has rebuilt title, they will remove super charging capability. I told them I was using super charging it after my car was fixed, but they didn't care. I asked them if they can inspect the car for safety issue and they don't want to do it. Now my problem is I couldn't super charge even in other providers super charging location also. I provided all the details about the fix, rebuilt title etc. Even if they don't want to provide warranty, I certainly need super charging for free or by paying fee. I am wiling to do any safety check they want me to do. I am doing all other services in Tesla dealership only. I hope your department could intervene and help with situation.