NHTSA Complaint #11445086 — 2016 KIA OPTIMA

The contact owns a 2016 Kia Optima. The contact stated that while driving at 20 MPH, the oil warning light illuminated. The contact veered to the side of the road and checked the oil level of the vehicle with the assistance of her son. The contact stated that her son noticed that the vehicle did not have oil on the dipstick. The vehicle was taken to Pep Boys who had previously refilled the oil and the oil was refilled; however, the failure reoccurred while driving. The vehicle was taken to the dealer who diagnosed that no issues were found. The dealer advised the contact to bring the vehicle back after 1,000 miles. The dealer also advised the contact to not open the oil cap per the manufacturer's instructions. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic who diagnosed that oil was leaking in the engine compartment and an unknown part needed to be replaced. The manufacturer was notified of the failure but did not provide assistance. The vehicle was not repaired. The approximate failure mileage was 141,000. Consumer stated mechanic put new oil valve gasket. Paid 300+ to put new gasket.