NHTSA Complaint #11445082 — 2008 LEXUS IS

The contact owned a 2008 Lexus IS350. The contact stated while driving approximately 15 mph, the steering wheel began to turn to the left independently and crashed into a parked vehicle. The contact’s vehicle rolled over and landed on its roof before stopping. None of the air bags deploy upon impact. A bystander assisted the contact to exit the vehicle by breaking the front passenger side window with his foot. The contact was transported to the hospital by ambulance. The contact sustained bruising on her face and body. A police report was filed. The vehicle was towed to the insurance company lot and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. Prior to the failure, the vehicle was serviced for the air bags recall however, the dealer only replaced the passenger’s side air bag inflator and used masking tape for the engine hoses. The failure mileage was approximately 95,000. Seat belt held the consumer upside down like a hammock. The black box did not say seat belt was in use. Prior to accident consumer was driving by construction site and heard loud screeching scraping under car. Car steering or linkage went out and car went to left. Consumer did not intentionally steer car left. Consumer was blamed for accident when car malfunctioned.