NHTSA Complaint #11396547 — 2008 LEXUS IS

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11396547
Vehicle	2008 LEXUS IS
Component	AIR BAGS
Date of Incident	January 22, 2021
Date Filed	February 16, 2021
Mileage	190,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I RECEIVED A LETTER ABOUT A RECALL AFTER BEING TOLD I WILL RECEIVE A CALL BACK. AFTER A FEW WEEKS I CONTACTED LEXUS SET A DATE OF SERVICE WAS GIVEN A RENT A CAR BY LEXUS WAS TOLD FOR FREE BUT I PAID A DEPOSIT. LEXUS HAS REFUNDED ME MY MONEY AFTER I PICK UP MY CAR A LOUD NOISE WAS COMING FROM THE DASH I CONTACTED LEXUS VIA EMAIL AND SCHEDULED A DATE WAS TOLD THAT THEY FORGOT TO CLOSE A LID AND THAT WHAT WAS MAKING THE NOISE THAT TIME THEY GAVE ME A LEXUS LOANER NOT A RENT A CAR. BUT IT'S STILL MAKING THAT NOISE MY CAR NEVER MADE THAT NOISE I GO IN FOR A RECALL SERVICE AND IT FEELS LIKE I SHOULD HAVE NEVER GONE NOW I'M SCARED TO DRIVE TO NOT BREAK ANYTHING THE NOISE HAPPENS WHEN I TURN THE AC ON ETHER PARKED OR DRIVE I HAVE VIDEO OF THE NOISE

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