NHTSA Complaint #11444723 — 2019 FORD F-250

The contact owns a 2019 Ford F-250. The contact stated that after he had parked his vehicle at a campsite, he had noticed that the heat shield was hanging off his vehicle. The contact then called the dealer and made an appointment to have the heat shield replaced. The contact was also informed that the heat shield had rubbed against the driveshaft which resulted in minor damage; however, the dealer determined that the vehicle was safe to be driven. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. Recently, the contact discovered a recall for 2021 Ford F-150 vehicles which he linked to the failure; NHTSA Campaign Number: 21V986000 (Power Train, Structure) however, neither the VIN nor the Year/Make/Model were included. The failure mileage was 16,566.